Support Plans
Choose
from a number of support plans, or call to customize your own plan.
Packages
available for onsite, remote and telephone support for Medisoft and
Technical
Services. (Monthly plans also available)
Why
Choose MBA of NEPA ?
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Remote Assistance
–
We provide Medisoft and Technical assistance within a short period of time.
-
Immediate
Connection
– Direct Phone Numbers, no voice response units, or
long hold times.
Speak with a
technician immediately,
or leave a message and we’ll return your call.
-
Personalized
service
– We make it a point to know our clients. That means our Technical
Support Personnel are aware of existing
concerns,
issues and needs.
-
Healthcare
Associates
– Our staff comes directly from the Medical Community so you get support
that is always specific to the needs
of the healthcare industry.
-
Extended
Hours – Our
Phone Support Personnel are available 7 days a week with only 5 hours off
time.
Hourly rates below are maximums per man hour.
Rates and Support Plans will be adjusted according to Medisoft
Version,
Operating System, Number of Users and other factors specific to
each practice. Contact us for a customized plan.
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Medisoft
Software Support Plans
|
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Bronze
|
3 Months
Unlimited
|
$
500.00
|
Telephone or Remote support.
Training, Data Repair and
Report Customization are extra services not covered by these contracts.
Hardware installation and non-Medisoft technical support services will
be billed separately.
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Silver
|
6 Months
Unlimited
|
$
950.00
|
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Gold
|
1 Year
Unlimited
|
$1,800.00
|
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To view or print
the current support contract
click here.
Custom support plans developed to fit
your needs.
Call: 484-550-4983
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Hourly On-Site Support
Hourly Rate +Travel Fee
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Hourly
Remote / Telephone
Support
|
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Medisoft
New
Installation & Upgrades
includes program overview
|
$150.00/hr
|
Medisoft
New
Installation & Upgrades
includes program overview
|
$100.00/hr
|
|
Medisoft
Support,
Training & Customization
|
$100.00/hr
|
Medisoft
Support,
Training & Customization
|
$100.00/hr
|
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Technical/ Networking
On-Site including Hardware installation |
$150.00/hr
|
Technical / Networking
Support
including Hardware installation |
$125.00/hr
|
|
EVENING OR WEEKEND HOURS |
$175.00/hr |
EVENING OR WEEKEND
HOURS
|
$150.00/hr
|
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Travel Charge
> 30 miles
|
$0.45/mi
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Request
A Quote
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